Customer Services

Introduction to Customer Service System


XIB provides customers with all-around service through multiple channels such as internet banking, mobile banking, call center, SMS, email, and fax. You may call us at our national customer service hotline 4001-623-623 to have 7/24 professional advisory services at any time. We will follow the service philosophy of “focus on your need consistently” to offer every customer the most pleasant experience. “Customer First” is our operation tenet and we have established a sound customer service system during the process of long term development. Customers may contact staff and account managers of our branches or sub-branches to transact various businesses.

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